National Debt Helpline · this week
Good afternoon, Pat.
14 cases drafted, 9 sent, 2 escalated to AFCA. Westpac is your slowest responder this month — average 17 days.
9 advisers online
Key indicators · last 30 days
Cases opened
142
▲ 18% vs last 30d
Letters sent
98
▲ 12% vs last 30d
Avg response time
14d
▲ 1.8d vs target
AFCA escalations
7
▲ 3 vs last 30d
Quick actions
Letter sent · Westpac mortgage hardship
Ava Nguyen · CASE 1 234 567 890
14 May · 9:46
IDR window approaching · NAB · Priya Singh
3 days remaining · auto-flagged for adviser review
14 May · 9:12
New adviser invited · Marco Bianchi
Pending acceptance · invited by Pat Tarrant
14 May · 8:30
AFCA escalation lodged · Lion Finance · Matiu Kahu
Auto-prefilled · adviser-released
13 May · 17:18