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Teams app — Adviser cases queue (workload + filters + table)
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FairGo · Adviser workspace
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FairGo · Adviser workspace
Your case queue
Filters
New case
64%
Your workload
14 of 22 capacity
Available to claim · Australia East queue
7 unassigned cases
3 hardship · 2 disputes · 2 insurance
Claim next
All open · 14
Action needed · 4
Drafts · 5
Sent · 5
Filter by consumer or institution
Consumer · Issue
Institution
Status
Updated
SLA
Simon Tan · mortgage hardship
CASE · 1 234 567 890
Westpac · Banking
Draft ready
12 min ago
Day 18 of 21
Hana Park · card-fee dispute
CASE · 1 234 567 421
CBA · Banking
Letter sent
2 days ago
Day 14 of 30
Davide Rossi · insurance claim review
CASE · 1 234 568 014
Allianz · General
Review
Yesterday
Day 5 of 45
Priya Singh · Section 72 hardship
CASE · 1 234 568 199
NAB · Banking
Overdue · escalate
3 hours ago
Day 22 of 21
Matiu Kahu · debt-collection complaint
CASE · 1 234 568 240
Lion Finance · Buy-now-pay-later
Review
5 hours ago
Day 9 of 21