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9:48
Awaiting Westpac response Day 18 of 21

Westpac has 3 days left to respond to your hardship request before you can escalate to AFCA.

Plan your AFCA escalation If Westpac doesn't substantively respond by 4 June, your case is eligible for AFCA. Ava can pre-fill the AFCA Connect form for you. Prepare AFCA packet

Submission journey

You approved & sent 14 May · 9:46 am · sent as Simon Tan via FairGo
Westpac IDR opened 14 May · 9:51 am · auto-acknowledged · ref WBC-IDR-883421
Westpac reviewing your case 21-day IDR window · day 18 of 21
Westpac substantive response due By 4 June · Ava will let you know what they said
AFCA escalation (if needed) Free, independent, binding on Westpac