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Westpac · mortgage hardship Draft
Hardship variation request lodged 14 March; bank has not responded within 21 days. Letter is ready for your review and approval to send.
CASE · 1 234 567 890 Updated 12 min ago
AN Ava Nguyen Your Fairgo counsellor · NDH

Activity

Voice intake completed Tue 12 May · 9:43 am · 0:42 captured
Counsellor reviewed Ava Nguyen · added 2 NCC §72 references
Letter generated 3 AFCA refs · 2 NCC §72 refs · 410 words
Awaiting your approval Open the letter to review and send
Submitted to Westpac IDR Internal Dispute Resolution · 21-day clock starts on send
Bank response or AFCA escalation If no substantive reply by 4 June