On track. Day 2 of your 21-day IDR clock.
Westpac has plenty of time to respond. We're watching the clock for you — there's nothing for you to do right now.
What's happened so far
Fairgo drafted your hardship variation request, citing AFCA Determinations 808137, 779402 and 851019.
Sarah K. reviewed the draft, tightened the section 72 NCCP wording, and authorised the send gate.
You authorised Fairgo to act on your behalf for this complaint with Westpac.
Dispatched via cases+ABC123@fairgo.me · Delivery receipt captured.
Reference number captured: WBC-MTG-COMP-99214. Their 21-day RG 271 IDR clock has started.
Response due by 1 Jun 2026. We'll tell you the moment it arrives — you're CC'd on every email.
Their written response will land here. We'll summarise it in plain English.
If Westpac agrees, your case closes. If not, your adviser can take it to AFCA — we'll have your evidence pack ready.