Cases › Westpac Mortgage Hardship › Drafting
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Understood your situation Picked up the hardship request, the 6-month pause you asked for, and the unanswered written request.
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Found the rules that apply Mortgage hardship is covered by the Banking Code clause 178 and the National Credit Code section 72.
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I write to formally request a hardship variation on my mortgage account under the Banking Code clause 178. I lost my job on 14 April and my income has stopped. I have asked twice in writing without a reply…
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