Pricing
Fairgo doesn't charge people in financial stress. We never will. Our independence is the product — partners and government fund the platform, not the consumer.
Everything an Australian consumer needs to know and act on their financial rights.
Counsellors at NDH, FRLC, and community legal centres get adviser tooling, case routing, and tenant branding on the same Fairgo platform consumers use.
Public-funded deployments for state and federal financial-rights programs. Independence-firewalled from regulated industries.
Banks and insurers can't fund or influence Fairgo. Funding only flows from consumer-side counselling networks and government — never from the institutions our consumers complain against.
Consumers under financial stress never see a paywall. No credit card on signup, no upgrade prompts inside the case flow, no hidden tiers gating Resolve, Voice, Shield, or Learn.
Approved partner counselling networks (NDH, FRLC, FCA, community legal centres) carry the cost of adviser seats. The unit economics work because the platform amplifies what one counsellor can handle.
No. Charging people in financial stress for help they're statutorily entitled to is a non-starter for us. The pricing decision document (`projects/product/fairgo-pricing-decision.md`) commits the company to consumer-free, partner-funded permanently.
No. The independence firewall is the product position — banks, insurers, super funds, and any institution a consumer might complain against cannot fund or have commercial influence over Fairgo. This is enforced contractually and disclosed publicly.
Adviser tooling (case queue, draft workflow, internal notes, workload caps), tenant-admin dashboard and reports, white-label branding, the Microsoft Teams tab, and consumer-facing surfaces routed under the partner brand. Volume tiers above 25 advisers, partnership pricing applies.
Yes — government and regulator deployments are bespoke. Single-tenant in AU region, custom taxonomy, aggregate de-identified outcome reporting. Talk to public sector for procurement detail.